"Thank you, ma'am," Delta tells the woman, genuinely warm as he does so. "It's kind to see someone who will encourage their children to own up to the things they have done. I'm sorry to have this happen between us."

She's good. He likes her. He wants to give her a hug because she's not making this hard with her child. If the others here were half so reasonable as her, this wouldn't have gotten so aggressive.