'For the love of-- Wash, quit shouting!' Okay, slight hypocrisy there... He drags his hand down his face. 'Sorry. Just... will you please at least try and calm down a bit.' This is just getting worse.

'Maybe not the whole way, but that doesn't mean you can't get better,' he insists. 'Far as I can see, you already have got a bit better since you got here.'